Telephone receptionist

Telephone receptionists: in this category you will find several articles about our telephone receptionist service, but also answers to questions already asked by our users about the telephone receptionist and answered by our specialists. If you are looking for a document, tutorial or other additional information about the telephone receptionist, you have come to the right place. Do not hesitate to leave us your question in the comments of the service and we will be happy to respond quickly.

  1. For the languages offered in your services, are your agents native speakers or do they have accents?

    For the services offered on our website, all our agents have native levels of the language, but they certainly do not all have the accent of the chosen country, since they are mainly native people or foreigners who reside or have resided in the country and who have learned to speak without an accent or with very little accent.

    Anyway, we always adapt to the needs of our customers, and provide them with profiles corresponding to what they are looking for. If your objective is to have an agent who speaks without accents, you will have this agent.

    However, in some cases, we advise to privilege the competence of the agent rather than his accent. For example, if you want to carry out a telemarketing campaign in the United States, you can have experienced agents with a native level of the English language, capable of achieving your objectives, but who have an accent of another English-speaking country. If you mainly favor the agent's accent, you can miss very good agents...

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  2. All teleworkers on your site can do telesales

    Generally, Agents available in a category wish to work exclusively in the chosen category.

    When you subscribe to the service of a telecommuter on our website, you choose an agent in a given category. This agent is trained to work effectively in the chosen category. It is therefore not possible to change tasks along the way because in this case, you will contact an agent who may not be competent in telesales.

    If you want to do telesales, we recommend that you choose the telesales service because the agents in this category are specialized in telephone sales and will be able to give you good results.

    You can also contact us and tell us the desired tasks, and we can then offer you multitasking agents. As you can understand, our goal is to satisfy our customers, and it is important to choose the agent according to your needs...

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  3. What are the nationalities of your receptionists?

    We work with call centers and agents around the world. In the description of each telephone receptionist you will find your country of origin. It is important to keep in mind that these agents who work with us come from call centers or work on their own and do not require any work contract from you.

    However, the agent works exclusively under his responsibility. If something is wrong, it is up to you to take the necessary measures. If an agent works for you for 5 days and you wish to break your contract and start over with another agent or terminate the service, you will only pay the costs related to the days worked. The remaining amount will be paid to your Hivoox account and you can withdraw it at any time...

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  4. Calendar and message management

    The administration of the calendar and messages are part of the service of each receptionist. However, there are profiles that do not manage the calendar. You should read the description of the desired agent before hiring the service. If you want to find a profile more easily, you can contact us, and we will make proposals according to your needs...

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  5. Can my virtual receptionist process customer's order?

    All the profiles that offer the reception of calls in our web are professionals with years of experience in the reception and the calls process. Order processing is a task that most receptionists can do without too many problems. We recommend that you read thedescription page of the desired agent, to make sure that the profile meets your needs before hiring the service...

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  6. Can my receptionist provide Information of products to customers?

    Yes, your receptionist can give information about products or services to your clients. In this case you must train your telephone receptionist. We take care of assigning you a receptionist, for the tasks and you decide how he must work so that it can respond to your needs...

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  7. Transfer of received call to my mobile phone

    Yes, the received calls can be transferred to your mobile phone number. The processing of calls depends exclusively on your instructions. Each call transferred to your mobile number will be charged according to our current call rates on the website...

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