Find answers to your questions about the support service

Find answers to your questions about how the technical support service that we offer you via our website. Find out how this service can help your business.

6 Items

per page
Set Descending Direction
  1. Real technicians or tele secretaries? In this category, we exclusively offer the services of after-sales technicians for the customer service of your company without sector preference. The technician will receive calls from your customers and help solve problems with the configuration, installation or operation of their products. We ...
  2. Can my agent make sales? Generally, not. The agents available in this category want to work in the after-sales service. However, you can negotiate this with the agent before hiring the service to find out if he accept this option. You can also send us an email and indicate your detailed needs. A specialist will suggest ...
  3. Agent without an accent in english Before hiring the service, you can request an audio presentation from the agent to judge for yourself the quality of his accent and english level. For the english language, our agents are England, India, United States, Egypt, South Africa, Nigeria or foreign residents in the United kigndom ...
  4. Can I record the calls? If you use a Hivoox voip line for your after sales service, you can request the recording of calls and listen to the conversations of your agent. This will allow you to listen to your agent's conversations and make corrections as necessary.
  5. Pack of several agents You can hire the service through the website selecting the agents according to your needs. If you need our help to prepare a group of agents for specific tasks, do not hesitate to contact us. A specialist will contact you to understand your needs and make the appropriate proposal.
  6. Custom visual identity Yes, our teams can design 100% customized templates. To do this, we need to know more about your business and the image you want to convey about your business. Write us an email through the contact form and detail your needs. An expert will contact you to see the details with you before making a ...

6 Items

per page
Set Descending Direction
Contact Us