The purchase of my Russian DID number does not appear in my Hivoox account

Your question:

I made a purchase in Hivoox, but I cannot find the Russian DID number purchased in my Hivoox account. Can you tell me why it does not appear in my account?

Our answer:

When you make a purchase as a guest on our website and then create an account, your purchase will not appear in your account. For the purchase to appear in your account, you must create the account during the purchase and not buy as a guest.

This detail does not mean that your order has not been validated. You have probably received an email confirming your order. If you did not receive it, check your spam folder or contact our support team.

If you find the order in your account and cannot find the Russian virtual number you requested, it is normal, since the requested phone number will not appear in your account.

After sending us the requested documents (available on the number page), you will receive an email with the Russian telephone number and the configuration information of this number.

You will also have access to your telephone line portal where you can set up messages, call forwarding, call screening, music on hold, phone extensions and more.

Categories: Virtual numbers
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